The Boring Stuff…

(Made Slightly Less Boring)

At Design 2 Print Australia (design2print.com.au), we stand by the quality of our work and our commitment to delivering your products on time. We are proud to support Australian businesses with reliable, high-quality custom branding solutions.

Now in saying that – welcome to the fancy terms page, we hope you never land here because these are always written intimidating and make problems seem like problems when they’re not…. problems are just, solutions that haven’t found themselves… yet…

We print signs, stickers, banners, business cards, brochures, flyers, vehicle graphics and all sorts of things that make businesses look pretty. By placing an order with us, you agree to these Terms & Conditions. Starting with… i am prepared to be BLOWN away by how awesome D2P’s customer service truly is. Now that one’s out of the way, we may proceed…

We’ve done our best to write this all in plain English. If anything doesn’t make sense, give us a call on (07) 5660 6221. We’re humans, not lawyers pretending to be humans. (sorry lawyers… but it’s true, you’re all scary)

Get Help FAST!

If you experience any issue with your order, please contact us as soon as possible, we’re not shy to help you through the worst of situations and pride ourselves on never hiding from any conversation. Honesty is the best policy and we genuinely WANT to help:

📧 Email: reception@design2print.com.au
📞 Phone: (07) 5660 6221
Our friendly team welcomes any conversation and will work with you to find the answer!

Refunds, Replacements & Returns.

If we make a mistake, we’ll own it.

If something isn’t right due to an error on our part, we’ll investigate and work toward a fair resolution which may include:

* Reprinting
* Repairing
* Replacing
* Refunding

depending on the circumstances.

We’re not interested in hiding behind fine print. We just ask for the opportunity to make things right.

⸻

Custom Printed Products – As most of our products are custom-made and produced specifically for you, we are generally unable to accept returns or offer refunds for:
• Custom printed signage
• Branded collateral
• Personalised or made-to-order items

That’s not us being difficult.

It’s because an aluminium trailer sign with “Bob’s Plumbing” printed on it isn’t particularly useful to anyone except Bob.

Once artwork is approved and production has commenced, orders cannot be cancelled or refunded due to change of mind or things that you may have missed prior to your initial artwork approval. Even if you come running with a slow motion “Nooooooooooooooo”….

The caveat to that is, and we’ve had this happen a few times before, should you find yourself in an oopsy… just tell us, and we WILL do our ABSOLUTE best to go above and beyond to help.

If there’s a genuine issue with the product, please contact us and we’ll work with you to find a fair solution.

If there’s anything here that remains unanswered and you’re STILL reading this far… you know the drill — let’s chat it out.
Ring ring… (07) 5660 6221.

Once your order leaves our hands and enters the courier network, it’s a little like watching your teenager leave home.

We can track it.

We can check on it.

We can encourage it.

But ultimately, the courier is responsible for delivery.

We’ll happily assist with any delivery enquiries, however courier delays are outside our direct control.

Need help tracking something down? Ring us on (07) 5660 6221. We’ll put our detective hats on.

If your order arrives:
• Damaged in transit
• Faulty or Defected
• Incorrect due to a production error

Please contact us as soon as possible so we can investigate and resolve the issue promptly. Quality is extremely important to us here at D2P. We will ALWAYS do our best to help YOU and prioritise the right outcome for you such as:
• Arranging reproduction where required
• Work with the courier/delivery provider to seek reimbursement for damage in transit, or
• Provide an appropriate remedy in line with Australian Consumer Law

We never want our customers left out of pocket for a product they cannot use for their business. That hurts us more than it hurts you!

Delivery Delays (Rare… but it happens!)

We understand that timing is critical for business and events. If your order does not arrive within the agreed timeframe, we strongly encourage you to contact us immediately. In many cases, we can escalate the matter with the courier or delivery provider to pursue compensation where applicable. While we cannot guarantee third-party courier timeframes, we will always advocate on your behalf and work toward a fair solution.

Artwork Approval

Before we print anything, we’ll usually send you artwork for approval. (unless supplied by you and stated as “print-ready” – in which case we treat it entirely, 100%, ready for print…)

Once you’ve approved our artwork or uploaded your own as “print-ready” – it’s considered approved by you, your team, your pets, your neighbour and anyone else who may later wish they’d spotted a typo or an upside down picture.

Please check:

* Spelling
* Phone numbers
* Email addresses
* Sizes
* Colours
* Quantities
* Upside down pictures

…VERY carefully before your pre-production approval.

We’ll happily fix mistakes before production commences. It’s much harder after 1,000 stickers have already rolled off the printer.

Colour Matching (my colours printed differently to what they looked like on the screen…)

Screens are funny things.

The colour you see on your phone, laptop, tablet, smart fridge or futuristic hologram projector may differ slightly from the final printed product.

We do our best to achieve accurate colours, but exact colour matching cannot be guaranteed unless specifically arranged beforehand.

If you have VERY particular colours that you’re worried about ensuring print properly, please….

Give us a call on (07) 5660 6221. We promise we’re easier to talk to than Pantone colour charts or online RGB to CMYK conversion tools.

Estimated production times are estimates. (albeit, proudly very accurate one’s by us 9/10 times)

While we work hard to meet quoted timeframes, delays can occasionally occur due to:

* Artwork issues
* Supplier delays
* Courier delays
* Weather
* Alien invasions
* Circumstances outside our control (such as alien invasions)

We’ll always do our best to keep you informed if something unexpected happens. Such as… well, you know… an alien invasion.

Installation & Application

Where products are supplied for DIY self-installation, the customer is responsible for ensuring correct application and installation methods are followed.

Improper installation / application can affect appearance, performance and lifespan.

In short:

Do it with confidence or youtube it…
If that fails, chatGPT it…
then atleast we can blame AI.

In all seriousness – call us if you’re unsure, always happy to help with any and all questions.

We use quality print media and laminates designed for their intended applications, backed by extremely reputable brands such as 3M & Avery Dennison.

However, the Australian climate is basically a giant stress test.

Factors such as:

* UV Exposure
* Intense heat
* Salt air
* Extreme temperature fluctuation
* Harsh climates

Can all affect product lifespan.

Actual durability may vary depending on environmental conditions.

Like we always say… it doesn’t matter if you buy a black t-shirt from a no-name store or from Louis Vuitton… you leave it on the clothesline for a few weeks and mother nature WILL show you who’s boss. It will drink the colour right out of that shirt. Premium print media and laminate does a MUCH better job at defending against her wrath – but it’s not going to hold her back forever.

“What sort of life can i expect out of my sign then?” is the question you likely would love a blunt answer to and we would love to have that answer! But ask us to see pictures of signage we have done many moons ago that still look great and we’ll share that as a testament to our quality and hopefully it serves as an honest and realistic expectation for your own application. Something can only last as long as it has PROVEN itself to, not what a technical piece of paper might maybe promise.

If you need more peace of mind – check out our archive of work on Instagram and Facebook dating back several years and you can even ask us to see more that hasn’t made it onto the socials.

To add to that, read through some of our google reviews that our clients and customers have kindly left us in our time. That’s all the quality assurance we (and hopefully you) need…

Any other queries don’t hesitate to reach out on (07) 5660-6221 or email reception@design2print.com.au

While we take pride in our work, our liability is generally limited to the value of the goods or services supplied.

For example:

If a banner arrives with a printing defect, we’ll help fix the banner.

We unfortunately can’t be responsible for the lost profits of the multinational political marketing campaign that banner was destined to headline.

Fair enough, we hope?

By supplying artwork, logos, images or designs, you confirm that you have the right to use them.

We don’t verify ownership of every logo that comes through our doors.

If Mickey Mouse appears on your artwork, we’re trusting you’ve spoken to the appropriate mouse-related legal department.

We do our best to ensure product descriptions, pricing and specifications are accurate.

Occasionally mistakes happen. (we’re human)

If we discover an obvious pricing or specification error, we reserve the right to correct it and discuss options with you before proceeding.

No smoke and mirrors.

No funny business.

Just humans trying to run a design, sign & print shop and not go backwards in the process!

Most of our customers never need to read this page.

They place an order, we print something awesome, and everybody gets on with their day.

These Terms & Conditions exist simply to set clear expectations and protect both parties if something unexpected occurs.

If you ever have a question, concern, problem, suggestion, compliment, complaint or even just want to chat about the weather – give us a call on (07) 5660 6221.

We’re human.

You’re human.

Let’s keep it that way.

Any further questions? We’re standing by for further duty!
reception@design2print.com.au | (07) 5660-6221
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